Terms & Conditions

Book your next Tasmanian holiday with Avalon Retreats.

City Retreat

Any of your additional guests are required to be met in the foyer and escorted up to the Retreat so they don’t get lost in the building We are good for you to have a maximum of four people sleeping in the retreat.  Avalon City Retreat provides for up to a maximum of 4 overnight guests in two king size beds. Should you wish to invite a small number of day time visitors (maximum of 6 extra) please check first with your host. We charge a function fee for larger groups, so go to the functions page on our website or call us for all the details.

Access to the Retreat is via a lift to the seventh floor then 24 steps to the covered walkway. Disabled access is not available. If you experience any mobility issues then the Retreat may also not be suitable for you.

We are happy to accommodate guests over the age of 12.

50% deposit is required to secure your booking. The balance of your booking will be taken on the day you are due to arrive. Please ensure you have provided us with a credit card for this process. Any minibar charges will be paid with your host on checkout.

Any cancellations given outside 7 days from time of check in will attract a $100.00 administrative fee. As we would naturally prefer you to stay with us, should you wish to postpone instead of cancel your stay, we will permit you to transfer your deposit booking to another time within 12 months and we will provide you a Gift Voucher for the balance with no deduction of the administrative fee. Any cancellations or postponements with less than 7 days’ notice will result in the deposit being forfeited. Non arrivals attract a full tariff being charged.

The Retreat is a smoke free environment and smoking is not allowed at the property or within 10m of any of the buildings access points.

Onsite parking is restricted to the 2 specific signposted, undercover car parking spaces and strictly available to paying guests only. On street parking is available for the use of your visitors.

Avalon City Retreat sits on the roof of an office building. During the day and sometimes at night we have a building full of lovely tenants who are working. We ask you to be respectful of folks at work when you are entering and leaving the building.

It is very important that you know that without the keys you can not get back into the Retreat, so if you go out please remember to take them with you as we don’t have reception on site. If you do lose the keys and require security to come and let you back in then they charge us a $50.00 call out fee and we will pass that charge on to you.

Access to other floors, other than the foyer, lower ground, car park and the rooftop is strictly prohibited and a breach will result in immediate removal of all occupants from the premises. Avalon City Retreat sits atop a commercial office building and is patrolled by security guards for the security of all tenants. There is no access to the area beyond the Omnipod or its decks.

Coastal Retreat

A maximum of 6 guests permitted. Should you wish to invite a small number of day time visitors please check first with Avalon's host.

We are happy to accommodate guests over the age of 12.

Outdoor smoking only.

All bookings include breakfast provisions.

50% deposit is required to secure your booking. The balance of your booking will be taken on the day you are due to arrive. Please ensure you have provided us with a credit card for this process. Any minibar charges will be paid with your host on checkout.

Any cancellations given outside 7 days from time of check in will attract a $100.00 administrative fee. As we would naturally prefer you to stay with us, should you wish to postpone instead of cancel your stay, we will permit you to transfer your booking deposit to another time within 12 months and we will provide you a Gift Voucher for the balance with no deduction of the administrative fee. Any cancellations or postponements with less than 7 days' notice will result in the deposit being forfeited. Non arrivals attract a full tariff being charged

The balance and any minibar charges are payable on departure.

Rocky Hills Retreat

A maximum of 2 guests permitted. Should you wish to invite a small number of day time visitors please check first with Rocky Hills Retreat's Host.

Bedding configuration is one luxurious king size bed.

We are happy to accommodate people over the age of 12.

Outdoor Smoking Only.

Please note we have a 2 kilometre gravelly driveway.

Please also note if the Tasmanian Fire Service deems that the fire rating for the day is "extreme or catastrophic" we believe it best if we assist you to find alternative accommodation in Swansea and your deposit will be refunded.

Rocky Hills Retreat is in a bush land setting and we do not wish to take any risks with our guest's safety.

Rocky Hills Retreat has a stand-alone Hybrid power system utilising a solar array with battery bank and backup generator. The solar system is designed to cope with most circumstances, however if the demand for power is increased or we have reduced sunlight hours the generator is designed to automatically start and produce 9KVA sufficient power for the Retreat.

Our water is supplied via rainwater tanks.

Tasmania is not blessed with wonderful mobile phone coverage - only Telstra mobiles work on the east coast. In case you are with one of the other phone companies we have provided a Telstra mobile for our guests' use.

50% deposit is required to confirm your booking. The balance of your booking will be taken on the day you are due to arrive. Please ensure you have provided us with a credit card for this process. Any minibar charges will be paid with your host on checkout.

We will call you the day prior to your arrival to arrange a meeting time at Rocky Hills Retreat. The balance and any minibar charges are payable on departure.

Any cancellations given outside 7 days from time of check in will attract a $100.00 administrative fee. As we would naturally prefer you to stay with us, should you wish to postpone instead of cancel your stay, we will permit you to transfer your booking deposit to another time within 12 months and we will provide you a Gift Voucher for the balance without deduction of the administrative fee.

Any cancellations or postponements with less than 7 days' notice will result in the deposit being forfeited. Non arrivals attract a full tariff being charged.

Credit Card Charges

2% for Visa and MasterCard
4% for Diners and American Express

*prices are subject to change at 1st January each year. Rates are current to 31st December 2015

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